Privacy policy

Merry Pets Home Pte Limited (shortly “MPH”) is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how MPH collects, uses, and discloses personal data in compliance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

With regard to your personal data, this Policy does not supersede or replace any prevailing consent which you may have provided to MPH and your personal data will not be used for a new purpose unless MPH has obtained your consent in writing, recorded, or any other form that is accessible for subsequent reference. This Policy may be updated from time to time to ensure that it is consistent with our future developments or business purposes and/or any amendments in the statutory or regulatory requirements. All updates to this Policy will be published in our website, www.merrypetshome.com.

MPH do not retain personal data longer than necessary for the purposes for which they are collected except where necessary to comply with MPH’s legal obligations. For the purposes of this Policy, personal data shall have the same meaning as stipulated in the PDPA, being data from which an individual can be identified and collected by MPH in electronic or other forms.

1. Personal data collected by MPH may include and not limited to the following:

Your full name
Your date of birth
Your gender
Your nationality
Your residential or mailing address
Your mobile or home telephone number
Your electronic mailing (E-mail) address
Your internet IP address, hyperlinks visited and other online activities conducted (e.g. online shopping)

2. Collection of Personal Data

Personal data collected by MPH will only be used or disclosed for the purpose(s) for which it is collected unless required or authorized under the PDPA or other applicable law. MPH will undertake reasonable efforts to ensure all personal data collected is accurate, complete and corrected accordingly.

MPH may collect your personal data through one or more of the following methods:

Online user account registration form
Online user account update form
Online checkout form
Survey or feedback form
Correspondence or electronic mail
Electronic messages posted on MPH’s social media platform(s) (e.g. Facebook)
Photographs taken during events/roadshows/campaigns in partnership or associated with MPH
Third party business partners or associates of MPH

In addition to the above, MPH may use the following technology to automatically collect information about:

your activities on MPH’s website
Cookies
Flash Cookies
Web beacons, clear pixels, or pixel tags
Analytical tags
Web server logs
Visitor Declaration Form
Instant Messaging Apps (e.g. LINE, Telegram & etc. )

3. Use of Personal Data

Depending on the services required or utilized, your personal data will be used for the relevant purpose(s) as deemed reasonable by MPH, which may include one or more of the following:

3.1. Services

To verify your identity
To process and execute your home and/or online delivery orders
To create, provide, and manage your membership and/or online user account(s) with MPH
To enhance your shopping experience on our website
To facilitate payment of purchase orders and to process refund
To respond to and handle your enquiries, complaints, and suggestions
To handle disputes or discrepancies
Any other purposes associated with the services, products, or goods sold by MPH

3.2. Communications

To inform you of marketing information including and not limited to promotions, products, services, pet related news, updates of business operations and developments from MPH and our partners
To send you surveys regarding customer satisfaction of MPH’s products and services
To publish customer’s compliments and feedbacks
To inform you on any reasonable transaction discrepancies or recovery of your personal belongings in MPH’s premises

3.3. Security and developments

To manage the safety and security of MPH’s premises and services
To perform business analyses
To comply with any applicable laws and regulations or to assist in law enforcement by relevant authorities
To assist relevant authorities in contact tracing if required

4. Disclosure of Personal Data

MPH will not disclose, share, transfer, sell or rent personal data to any third party without your consent. However, to carry out our business operations and to provide our services to you, MPH may engage third party service providers to assist us. As such, MPH will provide these companies with only those elements of your personal data which are pertinent to the execution of these engaged services. Henceforth, the disclosure of your personal data may include and is not limited to the following organizations:

4.1. Service Providers

Data Intermediaries
Telecommunication companies
Courier service companies
Information technology companies
Banks
Payment vendors
Credit card companies
Auditing companies
Legal firms
Public relations agencies

4.2. Government Ministries or Law Enforcement Agencies

Monetary Authority of Singapore
Accounting and Corporate Regulatory Authority
Singapore Police Force
Personal Data Protection Commission
Animal & Veterinary Service
Ministry of Health

MPH will also take reasonable measures to ensure that organizations to whom we have disclosed your personal data are legally bound to comply with the PDPA.

5. Security of Personal data

MPH will undertake reasonable security arrangements to protect your personal data in our possession or under our control from unauthorized access, collection, use, disclosure, copying, modification or disposal. Only authorized personnel have access to our internal customer database system which is stored on a firewall and password protected server. Furthermore, physical access to the server is limited to only authorized personnel.

As our websites may contain links to other websites of our business partners or associates, MPH is not responsible for the content, security or privacy policies in these websites.

6. Contact Us

If you:

have any questions or feedback relating to your personal data or this Policy;
would like to obtain access and/or make corrections to your personal data; or
would like to withdraw your consent to any use of your personal data as stipulated in this Policy, kindly submit an online enquires via our website, info@merrypetshome.com or mail you request to 20 Collyer Quay, #09-01, Singapore, 049319, Singapore.
Any query or complaint should include, at least, the following details:

7. Changes to this Data Privacy Notice

We may update this Data Privacy Notice from time to time. We will notify you of any changes by posting the latest Notice on our website. Please visit our website periodically to note any changes. Changes to this Notice take effect when they are posted on our website.